We’ve supported retailers of all sizes in selecting best-of-breed and individually suitable technology solutions, ranging from eCommerce platforms and content management systems to search & merchandising solutions and payment providers.
We have worked on a wide range of technology selection projects over the last few years, with the scope including:
- Technology due diligence (understanding a solution in more detail – covering features, market fit & eco-system, technical architecture, scalability etc)
- Requirements gathering workshops (extracting detail around individual requirements from different stakeholders and based on technical inputs)
- Creation of specifications
- RfP / RfI management (full process and response management, suitability scoring etc)
Although the majority of projects we’ve worked on have been focused on eCommerce platform selection, we have also supported a number of other technology selection projects and we pride ourselves on our knowledge of the different solutions available and our involvement in specific eco-systems. Examples of technology solution selection or duediligence processes we’ve supported include:
- eCommerce platforms (including Magento Commerce, Shopify Plus, BigCommerce, SAP CX / Hybris, Salesforce Commerce Cloud, Shopware and many others)
- Third party search technologies
- Shipping solutions
- Content management platforms
- Payment methods / solutions
- Web analytics tools and platforms
- Optimisation / CRO tools
- iPaaS / integration platforms
- Visual merchandising platforms
- Loyalty platforms
- PIM solutions
We generally approach each project differently, depending on complexity, scope and the how the team is setup, but a general process would consist of initial requirements gathering and stakeholder workshops and then us building a detailed specification. We’d then use this specification to assess different solutions and then run additional workshops around the different options – we’d then support the selection process. This does depend on the retailer and the area we’re looking at – for example there’d be a huge amount more detail needed for an eCommerce platform selection project.
We don’t generally tend to get involved in ERP or order management selection projects, purely because we don’t feel we’re qualified to advise in too much detail – however we’re happy to input into conversations based on our limited experiences with other clients.