CX Audit

Our CX audits are perfect for ambitious eCommerce brands looking to achieve a best-in class site experience with expert and focused guidance tailored to unique business goals and requirements.


Each CX audit starts with an open discovery session with the client to gain a thorough understanding of existing key pain points and frustrations, as well as goals and aspirations from all levels within the business. This also involves getting a deep understanding of areas across internal team processes, key stakeholder requirements, customer profiles and wider business objectives to ensure that we have essential information to build tailored recommendations.

Pangaia2


Vervaunt are a trusted and reliable partner for us, who add a wealth of knowledge to our ecommerce projects. It’s a pleasure to work with them and they feel like an extension of the team.

Shradha Kaul, Director of eCommerce - This Works



CX Audit

After obtaining access to your eCommerce and analytics platforms, we start the audit and typically deliver within a 4-6 week period (inclusive of discovery sessions). Our CX audits include an in-depth review of the end-end customer journey, focusing on key touch points including:

  • Brand experience (brand journey, content and value proposition)
  • Product discovery (navigation, search experience and key functionality like filtering)
  • Product education
  • Path to a frictionless checkout experience
  • Customer relationship management and communications
  • Post-purchase experience and technologies
  • Improving team efficiency through (leveraging tech stack or processes to reduce the manual overhead)
  • Mobile-specific usability and optimisations
Temp about vervaunt group

Our Credentials

  • Team with a wide range of skills and focus, covering product ownership, technical solutions, marketing, strategy, and analysis
  • Deep experience in both technical and strategic areas (ranging from PIM implementation to CRM strategy)
  • Team with a wide range of skills and focus, covering product ownership, technical solutions, marketing, strategy, and analysis
  • Unbiased, impartial and fair team - we work with all technology partners and do not favour solutions based on commission or benefits
  • One of the world’s only Shopify Plus consultancy partners, alongside multiple Magento Certified Solutions Specialists
  • Experienced with most major platforms - Magento / Adobe, Shopify Plus, Salesforce Commerce Cloud, Shopware, BigCommerce, SAP, etc.
  • Strong relationships with majority of technology partners - ranging from PIM to personalisation to BI platforms
  • Supported a wide range of major eCommerce projects for brands from all over the world, including Bulletproof, The V&A, Self-Portrait, Science Museum Group, PMT Music, TOTEME, David Austin Roses, Sunspel and many more
  • Won multiple awards at leading ceremonies, including the eCommerce Awards and the UK eCommerce Awards
Vaara min


My path crossed Vervaunt's a few times in the past, mainly from the name regularly coming up as a recommended and trusted ecommerce supplier.

When I recently joined Orveon and the subject of re-platforming came my way, I knew exactly who to turn to! Vervaunt is a well grounded agency, with an obvious passion for ecommerce and proven industry expertise.

What sets Vervaunt apart is the transparency and honesty that comes with the working relationship. It's all too easy for agencies to try and blind clients with acronyms, one sided stats and new niche trends. Vervaunt genuinely feel like an extension of the Orveon team, and I look forward to growing the Orveon brands with your help.

Claire Wilson eBusiness Director - Laura Mercier & Bare Minerals (Orveon)


Featured Ecomerce Clients
  • Fredperry
  • Lauramercier
  • The Frankie Shop :
  • Timex :
  • TOTEME :
  • Self-Portrait :
  • The Frankie Shop :
  • Timex :
  • TOTEME :
  • Self-Portrait :

Our awards
  • Uk search awards 2021
  • Uk agency awards 2021
  • Uk ecommerce awards 2021
  • European agency awards 2021
  • Performance marketing awards
  • Ecommerce awards 2021

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